Do your staff really understand what kind of experience you're trying to create and how they personally contribute to delivering an exceptional customer experience? The team at Krispy Kreme does. Look at the bottom line results that Krispy Kreme is achieving. They're amazing!
This month's newsletter is about your staff, your IVR system, and your investment statement. Our first article gives you the scoop on the growing frustration people have with IVR systems. Then Ruth-Anne shares the top 7 mistakes that companies are making with their investment statement.
Helping you keep your brand promises,