The holiday season is here and it's filled with the joys of celebrations. There seems to be a special kind of magic in the air at this time of the year as we surround ourselves with family and friends. Everyone seems to care about each other just a little more than usual. For me, that raises the inevitable question, "Why can't we keep that magic all year long?"
I'm certainly a fan of Walt Disney and I like to use his quote that "There is no magic in magic. It's all in the details." In this article, I'd like to focus on some ways that you can bring magic into your business for your staff and your customers.
These tips are things that we all know but somehow we forget to put them into place. After all, we're all busy, busy, busy. We're multi-tasking all the time. And, we forget the basics of caring about and for one another.
You'll provide moments of magic each time you:
- Smile at someone. You've heard it before. Smiling increases your face value. Smiling is contagious and it creates a reciprocal smile. Smiling makes people feel good. It's one of the few things that you can pass along that doesn't cost a cent but is worth so much to brighten someone's day. The bottom line...it makes you feel good too.
- Make someone else laugh. Share a joke or a cheerful thought. A good belly laugh is good for your heart and your soul. It lowers your blood pressure, tones your muscles and can even stimulate your immune system. Children seem to inherently understand the benefits of laughing because they do it without a thought.
- Perform a random act of kindness. The famed Oprah has made random acts of kindness an art. It's easy and very fulfilling. It can be as simple as picking up donuts, candies, or fruit to bring into the office for no special occasion, dropping in to visit someone in hospital, buying a homeless person something to eat, donating your time to a charity, or paying the parking for the person behind you in the line up. Whatever you choose to do, it's all about what you can do to help another person without any expectation of a return gesture...and it feels great!
- Give someone your undivided attention. Whether you are with business associates, customers or friends, giving your full attention to the person you are with will make them feel important. Take time to value them and listen to what they are saying. Be engaged in the conversation and show your emotion. You'll both enjoy the conversation more.
- Thank someone today. Canadians are generally labelled as being polite. However, in the stress of a deadline or an event, we forget to offer a simple please or thank you - the very thing that we teach our children. Take a moment to thank someone today for just being part of your life.
- Give your staff a surprise day off to be with their family. What a lovely surprise especially on a snow day, a school holiday or tacked onto a vacation! They'll strengthen their relationships with family, which can only pay huge dividends for your company.
- Send a handwritten note. Unfortunately, it's rare to receive a handwritten note in today's electronic world. But they are so important. Handwritten notes are viewed so much differently than something developed electronically because you take extra time to do something special for someone.
- Use a cheerful tone. The tone of your voice affects the way a message is received. Whether you are greeting a client, speaking with an employee, or welcoming an old friend (either in person or on the telephone), check your tone. It speaks volumes.
- Find something special about everyone you meet. This is not a difficult task when you remember that everyone has special gifts to offer. Granted sometimes you have to look harder than others but you can always find something to celebrate in everyone.
- Capture moments and memories that inspire, excite and bring joy. Have a camera in the office, make a poster, send a card, make a toast at lunch, congratulate and compliment people, celebrate every success large and small....
Remember, magic is all in the details and every detail counts. And, creating magical moments has a ripple effect...that's why we have a ripple image in our newsletter.
From all of our families here at The Customer Experience Company to each one of yours, we wish you great joy in whatever way you celebrate this magical season. Talk to you in 2004!