Articles - Seminars - White papers - Presentations - Announcements
Feel
free to reprint any of these articles. Please reference the source:
The Customer Experience Company at www.itsaboutretention.com.
|
Sep. 13, 2004 |
published in PR Canada |
|
|
Jul. 19, 2004 |
published in PR Canada |
|
|
Jun. 18, 2004 |
published in PR Canada |
|
|
Jun. 18, 2004 |
published in NewPath
Nexus, New Path Consulting |
|
|
May 25, 2004 |
published in PR Canada |
|
|
Apr. 26, 2004 |
published in PR Canada |
|
|
Mar. 29, 2004 |
published in PR Canada |
|
|
Mar. 1, 2004 |
published in PR Canada |
|
|
Jan. 12, 2004 |
published in PR Canada |
|
|
Dec. 1, 2003 |
published in PR Canada |
|
|
Nov. 3, 2003 |
published in PR Canada |
|
|
Sep. 29, 2003 |
published in PR Canada |
|
|
Sep. 2, 2003 |
published in PR Canada |
|
|
Aug. 5, 2003 |
published in PR Canada |
|
|
Jul. 7, 2003 |
published in PR Canada |
|
|
Jun. 9, 2003 |
published in PR Canada |
|
|
May 12, 2003 |
published in PR Canada |
|
|
May 2003 |
published in the
Reporter, Markham Board of Trade |
|
|
Apr. 14, 2003 |
published in PR Canada |
|
|
Mar. 17, 2003 |
published in PR Canada |
|
|
Mar. 2003 |
published in the
Reporter, Markham Board of Trade |
|
|
Feb. 17, 2003 |
published in PR Canada |
|
|
Feb. 2003 |
published in the
Reporter, Markham Board of Trade |
|
|
Jan. 20, 2003 |
published in PR Canada |
|
|
Nov. 2002 |
published in the
Reporter, Markham Board of Trade |
|
|
Oct. 2002 |
published in the
Reporter, Markham Board of Trade |
|
|
Sep. 15, 2002 |
published in PR Canada |
|
|
Aug. 26, 2002 |
published in PR Canada |
|
|
May 2002 |
published in the
Reporter, Markham Board of Trade |
Seminars -
White papers - Presentations - Announcements - Articles
|
Breakfast |
Start
Your Day with a Bang! If you want
your customers to feel so fantastic that they’re bursting to tell others
about you, invite us for breakfast. Introducing a 45-minute breakfast seminar
that’s invigorating, thought-provoking and inspiring. For more information, click here. |
|
Lunch ‘n |
Create
Desire for your Brand. Work
with us over three lunchtime sessions and we’ll unravel the new area of
customer experience for your organization. Participants leave with ideas,
strategies and techniques that will win a “Wow!” reaction from your
customers. For more information, click here. |
White papers - Presentations - Announcements - Articles - Seminars
|
May 20, 2004 |
A third customer experience white paper released called
“Ten Ways to Make Your Web Site More Sticky”. To request a copy, click here. |
|
Apr. 2, 2004 |
A second white paper on customer experience released
called “Customer Experience: Improving Your Bottom Line By Delighting Your
Customers”. To request a copy, click here. |
|
Apr. 3, 2003 |
The Customer Experience Company releases its first white
paper on customer experience called “Customer Experience: The Next
Competitive Battleground”. To request a copy, click here. |
Presentations - Announcements - Articles - Seminars - White papers
|
Jul. 12, 2004 |
Creating an exceptional
customer experience…it’s all a matter of style |
Presented to more than 80
business women in Markham, ON |
|
Jul. 12, 2004 |
Start Your Day With A Bang!
Breakfast Seminar |
Seneca College, Richmond Hill
Business Centre |
|
May 28, 2004 |
We all know what customer
experience is. Or do we? |
New Path Consulting in Toronto,
ON |
|
Apr. 21, 2004 |
Customer Experience: Ten Ways
to Make Your Web Site |
Web seminar presented with
WebEx |
|
Mar. 22, 2004 |
Usability Evaluation course |
Offered at the University of
Toronto |
|
Jan. 31, 2004 |
Usability – Test it! |
Ontario Library Association
SuperConference in Toronto, ON |
|
Jan. 23, 2004 |
Pathways: Choosing the Right
Path Toward Success (speech to University of Guelph and Humber College
students and faculty) |
Humber College in Toronto, ON |
|
Jan. 21, 2004 |
Customer Experience: Improve
Your Bottom Line by Delighting Your Customers |
Web seminar presented with
WebEx |
|
Oct. 24, 2003 |
Start Your Day With A Bang!
Breakfast Seminar |
Seneca College, Richmond Hill
Business Centre |
|
Oct. 22, 2003 |
Professional Presence: It’s
More Than Just The Right Clothes |
Humber College in Toronto, ON |
|
Oct. 20, 2003 |
Usability Evaluation course (8
weeks) |
Offered at the University of
Toronto |
|
Oct. 9, 2003 |
Start Your Day With A Bang!
Breakfast Seminar |
RBC Royal Bank in Markham, ON |
|
Jul. 14, 2003 |
Customer Experience: The Next
Competitive Battleground |
Seneca College, Richmond Hill
Business Centre |
|
Jun. 9, 2003 |
Customer Experience: Your
Competitive Edge! |
BizNet in Richmond Hill, ON |
|
Apr. 16, 2003 |
Promoting Yourself |
Digital Eve in Waterloo, ON |
|
Apr. 10, 2003 |
Customer Care with Flair |
Mac’s Convenience Stores Inc.
in Toronto, ON |
|
Apr. 8, 2003 |
Society for Technical
Communication, Toronto chapter |
|
|
Apr. 4, 2003 |
Health Care in Crisis: A Plain
Language, Web-based Solution |
ABC Conference in Toronto, ON |
|
Mar. 26, 2003 |
Web seminar presented with
PlaceWare, Inc. |
|
|
Mar. 20, 2003 |
Toronto region’s special interest group on
Computer-Human Interaction (ToRCHI) |
|
|
Mar. 19, 2003 |
Workshop presented to Scotiabank senior management about
delivering on the corporate brand. |
|
|
Feb. 17, 2003 |
Usability Evaluation course (8 weeks) |
Offered at the University of Toronto |
|
Feb. 11, 2003 |
Society for Technical Communication, Toronto chapter |
|
|
Sep. 27, 2002 |
Plain Language Association International (PLAIN)
conference in Toronto, ON |
Announcements - Articles
- Seminars - White papers - Presentations
|
Sep. 13, 2004 |
2005 Customer Experience Study Tour
announced. Join us as we go behind the scenes at Scotiabank, Saint Elizabeth
Health Care, Krispy Kreme, King Edward hotel, BMW, Haldimand Hills Spa and
others to learn how to deliver an exceptional customer experience and achieve
bottom line results! |
|
Oct. 16, 2003 |
The Customer Experience Company is proud to be a
corporate sponsor of Illusions, a magic show organized by the York Region Fire
Fighters Association. Illusions brings moments of magic to children from
local hospitals as well as Big Brothers and Big Sisters organizations. |
|
Oct. 9, 2003 |
Congratulations to Ida Mammone, Manager at the Esna Park
branch of the Royal Bank for her “Getting to Know the Customer” program. And,
thank you, Ida, for giving us the opportunity to share our customer
experience message with your staff! |
|
Aug. 29, 2003 |
The Customer Experience Company is recognized as an expert
in the area of plain language communications. Click here to read the article in York Region Business
Times. |
|
Mar. 26, 2003 |
The Customer Experience Company presents a web seminar
with PlaceWare, Inc., a Microsoft Company. More than 560 people registered
for “Customer Experience: The Next Competitive Battleground”. |
|
Mar. 15, 2003 |
The Canadian Journal of Cardiology (Vol. 19, No.
3) publishes an article about one of our projects, Home Care After a Heart
Attack. The article, written by Dr. Wendy Young the project leader and
researcher, mentions us as playing a key role in the development of a pathway
for heart attack patients and healthcare workers. |
|
Mar. 3, 2003 |
The Customer Experience Company launches a new Web site. |
|
Jan. 29, 2003 |
Carolyn Watt & Associates Inc. forms “The Customer
Experience Company” division. |
|
Jan. 13, 2003 |
PR Canada, an electronic publication for communications and
media professionals, announces Ruth-Anne Boyd, Business Development Director
of CWA as a regular columnist. To see the announcement, click here. |